Last updated: July 19, 2025
At TANNDEM, we place the utmost importance on protecting your personal data. This policy explains what data we collect, how we use it and what your rights are.
1. Data collected automatically
When you browse our website, certain data may be collected automatically through tools such as:
These tools help us better understand browsing behavior and optimize your experience on our website.
Shopify also collects certain basic technical information (IP address, device used, browsing duration, pages viewed, etc.) to ensure the proper functioning of the site.
2. Data you provide voluntarily
We may collect certain information when you:
The data collected may include: first name, last name, email address, phone number, postal address and communication preferences.
No data is collected without your explicit consent.
3. Use and storage of data
The information you provide is used to:
Data is stored on Shopify and may be securely exported for internal use (e.g. Google Sheets, Klaviyo) only when necessary for order management or if you have agreed to receive our communications.
4. Data sharing
Your information is never sold.
It is only shared with service providers necessary for processing your order or your requests (e.g. email marketing tools, logistics or payment providers).
All TANNDEM partners are committed to strictly respecting the confidentiality of your data.
5. Data retention
We retain your data for as long as necessary to fulfill the purpose for which it was collected. You may request its deletion at any time (see below).
6. Your rights
In accordance with applicable regulations (GDPR), you have the right to:
To exercise these rights, simply write to us at: contact@tanndem.com
7. Data controller
The data controller for your personal data is: SCALE GZ Sàrl, Chemin Clos de la Gare 16, 1482 Cugy, Switzerland.